Returns Policy
Returns & Refund Policy – BharatBuy.shop
Effective Date: 17/02/2025
At BharatBuy.shop, we strive to provide our customers with high-quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy as per the terms outlined below.
1. Eligibility for Returns
You may return an item if it meets the following conditions:
- The return request is initiated within 7 days of delivery.
- The item is unused, unworn, unwashed, and in its original packaging with tags intact.
- The product is not damaged, defective, or altered after delivery.
- Items such as personal care products, innerwear, perishable goods, custom-made or personalized items, and digital products are non-returnable unless defective.
2. Return Process
To initiate a return:
- Raise a request by contacting our customer support at [insert email/contact number] within 7 days of receiving the order.
- Provide your order ID, reason for return, and supporting images (if applicable).
- Once approved, we will arrange a free reverse pickup or request you to ship the product back (return shipping costs may apply).
- Upon receiving the item, our team will inspect it, and the refund/replacement process will begin.
3. Refund Policy
- Prepaid Orders: Refunds will be processed to the original payment method (Credit/Debit Card, UPI, Wallet, Net Banking) within 5-7 working days after return approval.
- Cash on Delivery (COD) Orders: Refunds will be credited as store credits or bank transfer (details required).
- Partial Refunds: If only a part of an order is returned, the refund will be calculated accordingly.
4. Replacement & Exchange
- If you receive a damaged, defective, or incorrect product, you can request a free replacement within 7 days.
- Exchanges are available for eligible products (subject to stock availability).
5. Non-Returnable Items
The following products cannot be returned:
- Personal care & hygiene products (cosmetics, skincare, etc.).
- Undergarments, socks, and innerwear due to hygiene reasons.
- Customized or made-to-order products.
- Gift cards and digital items.
6. Cancellation Policy
- Orders can be canceled before shipment for a full refund.
- Once shipped, cancellations are not allowed. You may initiate a return once the product is delivered.
7. Contact Us
For any return-related queries, contact us at:
📧 Email: returns@bharatbuy.shop
📞 Phone: +919902406387
📍 Address: No 765, 2nd Floor, 14th cross, 60 Feet Rd, Opp. MEI Layout Ground(Landmark), MEI Layout, Bagalgunte Bengaluru-560073
We value your trust and strive to provide the best shopping experience at BharatBuy.shop.
Exchange Policy
Exchange Policy – BharatBuy.shop
Effective Date: 17/02/2025
At BharatBuy.shop, we are committed to ensuring a seamless shopping experience for our customers. If you are not satisfied with your purchase, we offer a hassle-free exchange policy under the following terms:
1. Eligibility for Exchange
You may request an exchange if:
- The request is made within 7 days of delivery.
- The product is unused, unworn, unwashed, and in its original packaging with all tags intact.
- The product is not damaged, altered, or defective after delivery.
- The item is not part of the non-exchangeable category (see Section 5).
2. Exchange Process
To initiate an exchange:
- Contact Us at [Insert Email/Phone] with your order ID and the reason for the exchange.
- Provide images of the product for verification (if required).
- Once approved, we will:
- Arrange a reverse pickup for the item (if eligible).
- Request you to self-ship the product (return shipping costs may apply).
- After receiving and inspecting the product, we will dispatch the replacement item.
3. Exchange Options
- Size/Color Exchange: If you ordered the wrong size or color, you can request an exchange for the same product in a different size or color (subject to availability).
- Product Exchange: If you wish to exchange for a different product, the price difference (if any) must be paid or refunded accordingly.
- Defective/Damaged Items: If the product received is damaged, defective, or incorrect, we will replace it free of cost.
4. Processing Time
- Once we receive the product, exchanges are processed within 5-7 working days.
- The new product will be shipped after verification of the returned item.
5. Non-Exchangeable Items
The following items cannot be exchanged:
- Personal care & hygiene products (cosmetics, skincare, etc.).
- Undergarments, socks, and innerwear (for hygiene reasons).
- Customized or made-to-order products.
- Gift cards and digital products.
- Discounted or clearance sale items.
6. Cancellation of Exchange Request
- If the requested exchange product is out of stock, you may opt for a refund or store credit.
- Exchange requests may be canceled if the returned item fails quality checks.
7. Contact Us
For any exchange-related queries, reach out to us:
📧 Email: exchange@bharatbuy.shop
📞 Phone: +919902406387📍 Address: No 765, 2nd Floor, 14th cross, 60 Feet Rd, Opp. MEI Layout Ground(Landmark), MEI Layout, Bagalgunte Bengaluru-560073We appreciate your trust and look forward to serving you better at BharatBuy.shop!
